Eloise – Ella Bache’
'You review' empowering business through live customer feedback
Reach your true business and brand potential by gathering feedback on your business in real time, in-store or on-site from whom it matters most...
We're Honoured that our Business clients rated you review at 98% for 2016
Where would you like your business to be...
Customers provide anonymous feedback by answering four quick and easy questions specifically tailored to your business and industry. An additional survey/NPS question is also available.
Live feedback is captured with convenient in-store or mobile devices primarily positioned at POS. Data is collated over a 24hr period and then run through and end of day process.
Businesses log-in through their web portal to view and analyse their customer feedback results. Businesses now have access to meaningful data empowering them to make informed devisions.
Anonymous & Private
Customers provide their feedback anonymously. Only your business has access to this data!
Suits Either iOS or Android Platform
You can use either iPads or Android devices, providing their approx. 10" in size and Wi-Fi enabled.
Quick, Easy and Simple to Use
For both consumers and businesses.
Live and Easily Accessible
Readily available in-store, where and when needed.
Analytics Dashboard Summary
Enabling business owners and managers to easily review your results.
Subscription fees from just $49.95/month
Provides customer service with tangible and quantifiable measurement that it deserves.
Builds a positive culture and environment for staff, business owners and managers, and your customers.
Build customer loyalty, retention, goodwill and advocacy through improved customer satisfaction.
Allows you to set goals, track progress and prioritise specific areas of your business, that may need your attention.
Identifies specific areas of either over or under performance.
Enhances your brands perception for embracing innovation and technology.
Benchmark your business internally, from departmental level right through to group national level.
Helps you make more "informed decisions" about your business's future by mitigating a reliance on assumptions.
Helps to diffuse negative reviews on social media platforms.
Include and analyse this invaluable data along with your financial statements.
Captures a high percentage of feedback across your entire customer base.
Ella Bache Salon of the Year 2016
Sales increased 94%
Number of customers increased 54%
Average $ transaction increased 26%
Net Promotor Score increased 7.6%
Overall Customer Satisfaction increased 8.7%
Owners - Ella Bache Mackay/Whitsundays
Eloise – Ella Bache’
Mark O'Shea - Quest Uni Hill
Emma – Owner - Positive Living Psychology
Lauren Reck – Marketing Manager - Porters
Drew Boyland – Director - Welken Consultancy
Tom Bosna – Director – Pinnacle Health Group
Ben Kirkwood – Owner - Beach Byron Bay
Ray Taylor – CEO - Puma Energy (Australia)
Russel Mills – Director – Surfer Rosa Communications
Dr Bruce Howlett BVSc Director - Stabler and Howlett Veterinary Surgeons
Di Crawford – Franchisee – The Cheesecake Shop