Ben Kirkwood – Owner – Beach Byron Bay

“After relaunching our restaurant following an extensive refurb, new food story and menus under the leadership of a new chef we were expecting our business to take off. To our great surprise we found things we going south fast and quickly needed to work out what was happening.
We installed You Review as a result and with the guiding hand of Russell Mills, trained our staff and implemented this fantastic customer survey tool on site. Through the expertise of Ryan and his team they helped us interpret the data. We were then able to quickly identify our teething problems and focus on fixing our weaknesses whilst accentuating the things our customers saw as the positives in our new business model.
I highly recommend You Review to anyone in the service industry and am just grateful we found it and installed it when we did as it has changed our business culture for the better.”

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